Can I create a Zoom account as a student and which email should I use?
Yes, as a student you can register for a Zoom account via the sign-up page here. Please use your myvuw student email issued by the university for creating your Zoom account.
Can I get Zoom on my mobile device?
Yes, visit the Zoom help centre to know more.
How do I install Zoom on my personal laptop (Mac or Windows)?
You can download Zoom from the Zoom download centre.
How do I join a meeting?
Can I mute/unmute my audio and video in Zoom?
Yes, you can mute or unmute your audio and/or video in Zoom as an attendee, provided the host of the meeting has not disabled it.
How do I share my screen as a student?
​You can only do this if screen sharing has been enabled by your lecturer. If enabled, you can share your screen the following way:
How do I use the Zoom chat in a meeting to ask a question or contribute?
Visit the Zoom help centre to know more about in-meeting chat.
How do I raise my hand in a Zoom lecture or webinar?
Visit the Zoom help centre to learn about raising your digital hand in a lecture or webinar.
As a student, can I use the whiteboard/annotate function in my breakout room?
Yes, if you are in a breakout room you can use the whiteboard function and/or use the Zoom annotate tool.
Zoom FAQs for students
See the quick help guide, which address some frequently asked questions, in the document below:
Student tips for participating in online learning
Student Zoom participation etiquette
Think of a Zoom meeting as a face-to-face meeting and conduct yourself as you would if you were all present in the same room. In addition, there are some useful tips below you should observe to help ensure the meeting runs smoothly for all involved:
  • ​Join early or on time – up to 5 minutes before the meeting start time.
  • If you haven’t used Zoom before click the link to download Zoom prior to the day of the meeting and familiarise yourself with any features you may need to use on the day – mute/unmute microphone, stop/start video, screen share etc.
  • Have your video on unless you are experiencing connection issues.
  • Find a quiet space where you will not be disturbed by background noise.
  • Have a plain background. Avoid backlight from bright windows. Have good lighting on your face so you can be seen clearly.
  • Adjust your camera to be at around eye level if possible. Take note of the angle of your laptop screen if using the built-in camera.
  • Mute your microphone when not talking.
  • Try to avoid talking over / at the same time as other participants.
  • Be aware you are on camera and try to avoid doing other tasks, checking emails, looking at your phone etc.
  • Use the participant's option to select 'raise hand' if you want to catch presenter’s attention.
  • If the presenter has made the chat available, ask respectful and appropriate questions through this.
Does Zoom have hotkeys and keyboard shortcuts?
Yes, Zoom has hotkeys for Windows, macOS, Linux and iOS.
If you have any issues, please contact the ITS Service Desk via