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VStream is Victoria's audio, video and screen capture recording and streaming service.
The service, which uses software called Panopto, allows academics to capture content, record lectures, seminars, labs or any other type of video or audio content. Links to the recordings are made available to students via Blackboard anytime and anywhere they want to learn. The recordings are viewed via a web browser on a laptop or desktop computer. Content is also be optimised and streamed to mobile devices such as tablets and phones through the Panopto app. 
Talk to one of our learning and teaching team about using VStream in your teaching.
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Check out the webinars available to learn more about using Vstream (Panopto):
CAD's webinars can be accessed through this calendar.
Panopto are also running a webinar:
Since the recent Coronavirus outbreak, most academic institutions implemented a special contingency arrangement to avoid face-to-face classes and moved classes to conduct online. This unprecedented situation brought in changes and challenges that institutions have never expected before.
Join this webinar on April 7 (Tue) at 3pm AEST to learn about using video to support teaching and learning in this challenging time.
Register Now
The webinar will discuss:
CAD's webinars can be accessed through this calendar.
Panopto are also running a webinar:
Since the recent Coronavirus outbreak, most academic institutions implemented a special contingency arrangement to avoid face-to-face classes and moved classes to conduct online. This unprecedented situation brought in changes and challenges that institutions have never expected before.
Join this webinar on April 7 (Tue) at 3pm AEST to learn about using video to support teaching and learning in this challenging time.
Register Now
The webinar will discuss:
- The importance of offering video to students
- How instructional video can support pedagogy
- Use cases during special circumstances and support your school's contingency plan
Quickstart
To schedule automatic recordings in lecture theatres.
Lectures can be scheduled to be recorded automatically in all main lecture theatres and seminar rooms. Once scheduled the recording will start and finish at a prescribed time and will capture what is happening on all screens in the lecture theatre. It will capture audio from the microphones in the room but does not capture a video feed from the room.
To schedule your recordings watch this video or follow these steps:
Lectures can be scheduled to be recorded automatically in all main lecture theatres and seminar rooms. Once scheduled the recording will start and finish at a prescribed time and will capture what is happening on all screens in the lecture theatre. It will capture audio from the microphones in the room but does not capture a video feed from the room.
To schedule your recordings watch this video or follow these steps:
- Go to your Blackboard course and select VStream videos link in the menu.
- When VStream opens click on the green Create button at the top in the middle of the window, and click Scheduled recording.
- Complete the form with a 'name for the recordings' (course number and 'lecture recordings' is suggested e.g. MARK101 2020 lecture recordings), check the folder indicated is the Blackboard course code you are recording for. Set Primary remote recorder as the lecture theatre you will be teaching in. Set start date as first lecture, set time (to be within the time slot the room is booked for your course and not beyond) select an end date and which days the recording repeats on at the same time in the same room. Then click Create button at the bottom.
- This will create a scheduled instance of all future recordings within your course.
- Your lectures will now record, please see the things to remember in the teaching space instructions below.
To manually record teaching in seminar rooms.
- To manually record a teaching session open the panopto software from the desktop icon, and login.
- set up the recording to record the monitor/s you want to include, the microphone and any other activity as per this video.
- Press record.
- Don't forget to:
- select your Blackboard course as the recording folder
- check levels and use the microphone
- stop the recording and log out of the Panopto recorder software.
Things to remember in the teaching space.
When recording your teaching in a lecture theatre or seminar room please remember these key things:
When recording your teaching in a lecture theatre or seminar room please remember these key things:
- Always make sure the microphones are turned on and where there is a lapel microphone use it. For video recordings sound is most important.
- Automatic recordings should capture all screens in the room if the computer is set to extended mode.
- If using an external device such as a document camera or laptop connected via cable, make sure this device is displayed in the room on the left hand monitor (right in Te Aro campus). This is the monitor that shows the task-bar and windows start button. You can have any other software or application showing on other screen/s.
- By default there is no camera capturing video so feel free to walk around but your physical movements are not captured.
- Please be aware of when the recording is due to start and stop and make sure conversations with students at the lectern, before and after class, are not captured on the microphones.
- Let your students know you are recording the lecture, if you haven't done this previously, and tell them how they will be made available on Blackboard.
To make recorded content available in Blackboard.
- Recordings scheduled, made in VStream or uploaded to the VStream folder with the Blackboard course code, will by default be automatically available to students.
- To make videos unavailable by default and choose when to make available to student you need to change the settings on the course folder.
- To change course folder settings click on the settings cog in the top right hand corner, a pop up window appears. Choose settings from the menu on the left.
- Scroll down to Availability and select 'when approved by a publisher'. Each video will now have to be approved before students van view it.
- To access available videos simply click on the VStream videos link in the Blackboard course.
- To see other things you can do to manage your recordings watch this video.
- To change accessibility and availability settings of specific videos in the Blackboard course folder or to specific students please talk to your Faculty Learning Technologist about how to set this up.
Further Detail
- To be able to make recordings in your office or on your home computer you can download the Panopto software. On your work computer simply go to your windows start button for all programs and find VUW software centre. Here you can select Panopto Recorder. On your home computer simply log into your Blackboard course, click on VStream videos. Click the green Create button to Record a new session, then select the download option appropriate for your computer.
- Victoria specific Videos on some areas of using the VStream system can be found in the Getting Started with Panopto.
- Further video tutorials on how to use the VStream (Panopto) system.
- To change the availability of your videos, for specific students or on specific videos, please speak to your Faculty Learning technologist.
- To move videos from one folder to another, e.g. from MyFolder to a Blackboard course folder watch this video.
- If you are considering copying over videos from a previous year's course please first consider what is appropriate and acceptable to copy by watching this video.
- To embed individual videos into your Blackboard page content. watch this video or see the instructions document below.
| embedding_vstream_video_in_bb.pdf |
For further support documentation and video guides on how to use the system please look at the Panopto support site.
KickStarter / Course Welcome Videos
KickStart / Welcome Video
As stated in the memorandum, KickStart is primarily designed to enhance the learning and teaching experience and encourage positive outcomes by means of student engagement, achievement, and completion.
Not only do we know that KickStart works by easing the transition into a course for students, we also know that these videos can be fun to make and – for the students – to view. If we approach KickStart in this way, then we will secure the benefits of more engaged students who have a greater prospect of completing courses.
KickStart involves short (and by short we are talking about approximately two minute) videos that are made available to students before they start a course. The video is to be done by the academic teaching the course and if 2 or more academic are teaching the course jointly then a joint video can be recorded together.
FMT at Faculty of Commerce took a decision requiring all courses from Undergraduate to Postgraduate level to have a Welcome Video for students from the academic year 2019.You can find more details on this in the enclosed memorandum.
FMT has also decided that the videos, once completed, will be posted on Blackboard, and that Blackboard will need to be made available to students no later than TWO weeks prior to a course commencing.
As stated in the memorandum, KickStart is primarily designed to enhance the learning and teaching experience and encourage positive outcomes by means of student engagement, achievement, and completion.
Not only do we know that KickStart works by easing the transition into a course for students, we also know that these videos can be fun to make and – for the students – to view. If we approach KickStart in this way, then we will secure the benefits of more engaged students who have a greater prospect of completing courses.
KickStart involves short (and by short we are talking about approximately two minute) videos that are made available to students before they start a course. The video is to be done by the academic teaching the course and if 2 or more academic are teaching the course jointly then a joint video can be recorded together.
FMT at Faculty of Commerce took a decision requiring all courses from Undergraduate to Postgraduate level to have a Welcome Video for students from the academic year 2019.You can find more details on this in the enclosed memorandum.
FMT has also decided that the videos, once completed, will be posted on Blackboard, and that Blackboard will need to be made available to students no later than TWO weeks prior to a course commencing.
| Memorandun on Kickstart Video for Faculty of Commerce |
Guidance for KickStart Video
The Faculty Learning Technologist can provide guidance on how to record, edit and make available through Blackboard the KickStart video.
A KickStart video can be recorded:
How to book Rutherford House MZ 20 Room:
You can book the room through the University's ROOM BOOKING system.
Use the following to search for the room:
The Faculty Learning Technologist can provide guidance on how to record, edit and make available through Blackboard the KickStart video.
A KickStart video can be recorded:
- In your office.
- In Rutherford House MZ20.
- Using a Mobile/Tablet device (Only for iOS).
- At home or any other suitable place of your preference.
How to book Rutherford House MZ 20 Room:
You can book the room through the University's ROOM BOOKING system.
Use the following to search for the room:
If the room is available at your chosen date and time, you will be directed to the following screen. Select the Check box to confirm the time and Click on 'Next' to fill out the form to confirm the booking.
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Refer to the user guides and link on:
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Video Assignments
VStream allows you to set up special Assignment folders within your course where students can submit videos as part of their assessment.
Click the link to view an overview of setting up an Assignment Folder.
We do not currently have a direct link between VStream and Blackboard grade center but it is possible to set up an assignment in Blackboard to provide a way for students to submit a link to their video in VStream. Setting up an assignment in Blackboard allows you to easily mark the video assignments and provide a grade and feedback.
Instructions for setting up an assignment link in Blackboard are included in the video assignment creation for staff document below.
You can also download written instructions for your students to help them submit video assignments.
Click the link to view an overview of setting up an Assignment Folder.
We do not currently have a direct link between VStream and Blackboard grade center but it is possible to set up an assignment in Blackboard to provide a way for students to submit a link to their video in VStream. Setting up an assignment in Blackboard allows you to easily mark the video assignments and provide a grade and feedback.
Instructions for setting up an assignment link in Blackboard are included in the video assignment creation for staff document below.
You can also download written instructions for your students to help them submit video assignments.
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During Trimester 1 of 2020, in response to the Corona Virus, the University has decided to record all lectures and seminars. Recordings will automatically be posted into the Blackboard course VStream Videos folder for students to access.
All lectures and seminars in the timetable are being automatically scheduled to record in any room which has the capability for automatic recording. In all other rooms staff are still required to manually record.
Please read the University Bulletin about this.
Please read through the FAQs on this page if you have any concerns or contact your CAD adviser for specific help and support.
To download and print these FAQs:
| vstream_faqs.pdf |
What do I need to do now?
The first thing to do is hide the VStream Videos link in your Blackboard course menu so students cannot see it until you are happy with all the controls and configurations for the course video folder.
Work through the questions below to figure out how to do this best, then make the link visible to your students.
Be aware that the recordings are happening and tell your students.
Work through the questions below to figure out how to do this best, then make the link visible to your students.
Be aware that the recordings are happening and tell your students.
What actually gets recorded?
By default, with scheduled recordings the screens in the room are captured and an audio feed from the microphones in the room. Where there is more than one screen, all screens will be recorded.
If a laptop is plugged in to the lectern and is displayed on the main screen for the room it will get captured.
If you use a document camera in the room and display this on the main screen it will get captured.
If you need to use a laptop AND document camera you can read the attached documents or talk to your CAD adviser about setting up for this scenario to be recorded properly.
Mac users should note that some HDMI adapters will not work with the recorders. If you are noticing problems with your recordings you can try using Zoom as an alternative to a physical cable.
By default, there is no video camera being used.
The option to have a video feed from the room as well as the screen capture and audio was removed in most teaching rooms. This is because the value of the video feed for these recordings was found to be very low quality and distracting for the viewers. Having the video there added complexity and more potential for errors and so the decision has been taken to remove the camera from most spaces and just focus the recordings on good sound recording and screen capture of all screens.
Remember the microphones are on and make sure you don't have any private conversations with students before or after the lecture near the lecturn or whilst wearing a lapel microphone.
Please make sure all microphone units (lapel and handheld) are switched off
If a laptop is plugged in to the lectern and is displayed on the main screen for the room it will get captured.
If you use a document camera in the room and display this on the main screen it will get captured.
If you need to use a laptop AND document camera you can read the attached documents or talk to your CAD adviser about setting up for this scenario to be recorded properly.
Mac users should note that some HDMI adapters will not work with the recorders. If you are noticing problems with your recordings you can try using Zoom as an alternative to a physical cable.
By default, there is no video camera being used.
The option to have a video feed from the room as well as the screen capture and audio was removed in most teaching rooms. This is because the value of the video feed for these recordings was found to be very low quality and distracting for the viewers. Having the video there added complexity and more potential for errors and so the decision has been taken to remove the camera from most spaces and just focus the recordings on good sound recording and screen capture of all screens.
Remember the microphones are on and make sure you don't have any private conversations with students before or after the lecture near the lecturn or whilst wearing a lapel microphone.
Please make sure all microphone units (lapel and handheld) are switched off
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How do I check my scheduled recordings?
Check that the schedules are set up for your course. (i.e check the room, time are correct).
- Go to VStream videos link in your Blackboard course.
- Select 'open in Panopto' icon far right top corner (box with arrow in it).
- This opens view of VStream folder in Panopto portal.
- Check the 'show scheduled recordings' option at the top. All recordings will be listed in date order, existing or scheduled. To Change the order, click on the date title, to re-sort.
What do have to do in class for the recordings to be successful?
When you are teaching make sure you ALWAYS use microphones wherever they are available including using a lapel microphone if you wander around the classroom.
Use the computer in the room and make sure PowerPoint is used in slide view and fills the screen.
Use the computer in the room and make sure PowerPoint is used in slide view and fills the screen.
How to I control the availability of recordings for students? What settings can I change?
Please be aware of University requirements to get Dean's approval for opt out of recordings or changing availability.
The first thing to do is hide the VStream Videos link in your Blackboard course menu so students cannot see it until you are happy with all the controls and configurations for the course video folder.
By default, recording will be automatically uploaded into your Blackboard course and be available for students to view for the duration of the course. Students will get access to the recordings through the Blackboard course VStream videos link.
If you want to delay student access (for review and editing) or restrict access (to certain recordings or for certain students) you need to change the availability setting for the course folder.
The overall course folder can be set to limit the availability to certain dates or hold back recordings until approved by lecturer.
To change the folder settings:
The lecturer needs to go into the settings for that video and select Approve and save, in the Overview section.
The recording will then be visible to students.
For a full break down of availability settings you can look at the Panopto Help pages.
If you want to make recordings so they are only available to certain students please follow the instructions below:
The first thing to do is hide the VStream Videos link in your Blackboard course menu so students cannot see it until you are happy with all the controls and configurations for the course video folder.
By default, recording will be automatically uploaded into your Blackboard course and be available for students to view for the duration of the course. Students will get access to the recordings through the Blackboard course VStream videos link.
If you want to delay student access (for review and editing) or restrict access (to certain recordings or for certain students) you need to change the availability setting for the course folder.
The overall course folder can be set to limit the availability to certain dates or hold back recordings until approved by lecturer.
To change the folder settings:
- Go to VStream videos link in your Blackboard course.
- Select course folder settings far right top corner (cog icon).
- This opens a pop up window for course folder settings.
- Select settings from the menu on the left and scroll down to Availability section.
- Here select the 'when approved by a publisher' option.
- Click the X top right to close the window.
The lecturer needs to go into the settings for that video and select Approve and save, in the Overview section.
The recording will then be visible to students.
For a full break down of availability settings you can look at the Panopto Help pages.
If you want to make recordings so they are only available to certain students please follow the instructions below:
| recording_for_specific_students.pdf |
If my course is not scheduled for automatic recordings or the room is not set up for it, then how can I do manual recordings?
All teaching rooms will have either automatic recordings set up (by the Service Desk for tri 1 2020) or an icon on the desktop for the desktop manual recorder on computer in the room. Otherwise you may need to run a zoom session in the room, share the screen and record that. Please review Zoom instructions.
Please check what room you are teaching in, whether you have a schedule set up or not and if you will need to manually record.
If you are uncertain how to manually record look at the support information in the Recording Tab on this page and look at Quickstart. Alternatively contact your CAD adviser to learn how to manually record.
Please check what room you are teaching in, whether you have a schedule set up or not and if you will need to manually record.
If you are uncertain how to manually record look at the support information in the Recording Tab on this page and look at Quickstart. Alternatively contact your CAD adviser to learn how to manually record.
How do I know if it is recording during class?
If a recording is happening in a room, you will see the Panopto logo (green hexagon) in the bottom right taskbar with a red dot on it indicating recording.
If the Panopto logo has a yellow triangle, it means there is a warning that something is preventing the recording. Please call ITS 5475 to ask for this to be checked.
If the Panopto logo has a yellow triangle, it means there is a warning that something is preventing the recording. Please call ITS 5475 to ask for this to be checked.
How do I get help during class time if something goes wrong?
Sometimes technical issues occur with the recording system, the classroom computer or the microphones. There may be instances where recordings fail in some way. In some instance we can recover content and, in some cases, it is not possible to recover the recording.
If something occurs during teaching that you are aware of please call 5475 from the room (there might be a phone in the lectern) and ITS will respond.
If you notice a problem with a recording after teaching time, please log a call with the Service desk for investigation.
If something occurs during teaching that you are aware of please call 5475 from the room (there might be a phone in the lectern) and ITS will respond.
If you notice a problem with a recording after teaching time, please log a call with the Service desk for investigation.
Can I pause or stop the recordings? How do I stop the recording from happening at all?
If you finish your class early you can stop your automatic recording manually. Alternatively, if there is sensitive content in the middle of a lecture you can select Pause to hide the section of the recording, but don't forget to un-pause the recording.
Both Pause and stop can be accessed by clicking on Panopto icon in the bottom taskbar and selecting stop/pause.
How do I stop the recording from happening at all?
There are two ways to prevent a recording from happening at all:
Both Pause and stop can be accessed by clicking on Panopto icon in the bottom taskbar and selecting stop/pause.
How do I stop the recording from happening at all?
There are two ways to prevent a recording from happening at all:
- delete the scheduled recording instance from the course folder. See instructions above about how to check your scheduled recordings. Select the specific recording instance you want to remove and click Delete button (Bin icon).
- when you walk into the class and you see that recording has started, indicated by the panopto icon with a red dot in the computer taskbar bottom right of the screen, you can click on the icon and select stop recording.
Do I have to edit the recordings? How would I do that?
You do not need to edit recordings.
You may wish to do so if, e.g.:
In the editor tool you can add contents entries, add a YouTube clip, add a web link, add captions, add specific slides, add quiz questions and make cuts from your recording.
Refer to support information on editing, talk to your CAD adviser or request specific support for VStream editing by contacting ITS Service Desk.
You may wish to do so if, e.g.:
- There was a portion of the lecture which included sensitive material, copyright material or private discussion where students were captured.
- Sections of the recording are of periods of students working during class and therefore no valuable content worth recording.
In the editor tool you can add contents entries, add a YouTube clip, add a web link, add captions, add specific slides, add quiz questions and make cuts from your recording.
Refer to support information on editing, talk to your CAD adviser or request specific support for VStream editing by contacting ITS Service Desk.
What happens to the recordings if my course changes room or time?
If you change room or class times please log a call with the Service desk for the schedules to be changed for your course.
How does this work if I'm using zoom in the classroom?
The recorder picks up everything that happens on the screen including the use of Zoom.
How do I prevent students being able to download the recordings?
The default for the University is to allow students to be able to download a podcast version of recordings so that they can watch the recordings on mobile devices without requiring a continuous Wi-Fi or network connection. You can change this setting for your course though.
To do this:
To do this:
- Go to Blackboard VStream videos link in course.
- Go to course folder settings (cog icon) on top right side of screen.
- Select Settings from the menu on the right and change the drop-down option for Downloads to be Admins, videographers and Creators only.
If you have a question that wasn’t answered by this list, you can try to get an answer from the below places:
- log a call with the Staff Service Centre.
- contact your CAD adviser.
Related Research and evidence base
How to get the most out of your lecture recordings - Dr Emily Nordmann (Uni
of Glasgow) and Dr Jill Mackay (Uni of Edinburgh) video
Turn up, tune in, don’t drop out: The relationship between lecture attendance, use of lecture recordings, and achievement at different levels of study.
Nordmann, E., Calder, C., Bishop, P., Irwin, A., & Comber, D. (2017, November 10). Turn up, tune in, don’t drop out: The relationship between lecture attendance, use of lecture recordings, and achievement at different levels of study. https://doi.org/10.1007/s10734-018-0320-8
Lecture Recording: What does research say about its effect on attendance? - Teaching Matters (Uni of Edinburgh) blog post with references
The value of capture: Taking an alternative approach to using lecture capture technologies for increased impact on student learning and engagement - Gemma Witton (Uni Wolverhampton)
The value of capture: Taking an alternative approach to using lecture capture technologies for increased impact on student learning and engagement. Witton, G. (2017). British Journal of Educational Technology., 48(4), 1010-1019.
Issues arising from the use of University iLectures: A case study of one Australian Campus
Dobinson, T. J., & Bogachenko, T. (2018). Issues Arising from the Use of University iLectures: A Case Study of One AustralianCampus.Australian Journal of Teacher Education, 43(2).http://dx.doi.org/10.14221/ajte.2018v43n2.6
Examining the Use of Lecture Capture Technology: Implications for Teaching and Learning
Groen, J. F., Quigley, B., & Herry, Y. (2016). Examining the Use of Lecture Capture Technology: Implications for Teaching and Learning.The Canadian Journal for the Scholarship of Teaching and Learning, 7(1).http://dx.doi.org/10.5206/cjsotl-rcacea.2016.1.8
The use of lecture recordings in higher education:A review of institutional, student, and lecturer issues.
O’Callaghan, F.V., Neumann, D.L., Jones, L. et al. Educ Inf Technol (2017) 22: 399. https://doi.org/10.1007/s10639-015-9451-z
List of related research and institutional sites for reference on this topic.
of Glasgow) and Dr Jill Mackay (Uni of Edinburgh) video
Turn up, tune in, don’t drop out: The relationship between lecture attendance, use of lecture recordings, and achievement at different levels of study.
Nordmann, E., Calder, C., Bishop, P., Irwin, A., & Comber, D. (2017, November 10). Turn up, tune in, don’t drop out: The relationship between lecture attendance, use of lecture recordings, and achievement at different levels of study. https://doi.org/10.1007/s10734-018-0320-8
Lecture Recording: What does research say about its effect on attendance? - Teaching Matters (Uni of Edinburgh) blog post with references
The value of capture: Taking an alternative approach to using lecture capture technologies for increased impact on student learning and engagement - Gemma Witton (Uni Wolverhampton)
The value of capture: Taking an alternative approach to using lecture capture technologies for increased impact on student learning and engagement. Witton, G. (2017). British Journal of Educational Technology., 48(4), 1010-1019.
Issues arising from the use of University iLectures: A case study of one Australian Campus
Dobinson, T. J., & Bogachenko, T. (2018). Issues Arising from the Use of University iLectures: A Case Study of One AustralianCampus.Australian Journal of Teacher Education, 43(2).http://dx.doi.org/10.14221/ajte.2018v43n2.6
Examining the Use of Lecture Capture Technology: Implications for Teaching and Learning
Groen, J. F., Quigley, B., & Herry, Y. (2016). Examining the Use of Lecture Capture Technology: Implications for Teaching and Learning.The Canadian Journal for the Scholarship of Teaching and Learning, 7(1).http://dx.doi.org/10.5206/cjsotl-rcacea.2016.1.8
The use of lecture recordings in higher education:A review of institutional, student, and lecturer issues.
O’Callaghan, F.V., Neumann, D.L., Jones, L. et al. Educ Inf Technol (2017) 22: 399. https://doi.org/10.1007/s10639-015-9451-z
List of related research and institutional sites for reference on this topic.
Teaching with Video Ideas
There are a number of different ways in which video can be used effectively in teaching, including:
What value does video add to student learning.
- lecture capture
- course instructions / administrative functions
- demonstration
- supplementary content - eg. extended learning
- Professional development
- student created content and assessment
- teaching self reflection and evaluation
- remote teaching
- announcements or question response
- location and context recording
- whiteboard worked examples
- research video abstract
- Guest lecture / interview
- internet clip or discussion starter
- scenario or case study
- key concepts
What value does video add to student learning.
- Repeatable – can be re-watched throughout course
- Engaging visually interesting
- Available anywhere – watch on the bus
- Flexible – can be slowed and stopped
- Visible – clearer than large lecture theatre
- Filtered content – focused by the lecturer to key information
- Contextualised – provided in ways to support concepts
- Accessible – learning difficulties accommodated, subtitles
- Consistent – all students get same message
- Personal – more direct access to lecturer
Case Studies of practice
Case studies which cover examples of how this technology might be used in teaching.
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Tonya Sweet and Andrea Milligan
Inter-disciplinary Video Dialogues for the Sustainability Development Goals |
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Matthias Lein
Flipped Teaching |
HOW TO VIDEO resources
To request training in making videos, how to use videos for teaching or lecture recording please complete the training request form.
- Victoria specific Videos on some areas of using the VStream system can be found in the Getting Started with Panopto.
- Further video tutorials on how to use the VStream (Panopto) system.
To request training in making videos, how to use videos for teaching or lecture recording please complete the training request form.
In-depth and up to date system information can be found on the Panpoto support site.
